My educational background and unique combination of work experiences have given me a strong foundation in creativity and critical thinking to support my passions for problem-solving and design.
I always welcome new, unfamiliar challenges that will help me learn and grow, and I thrive in highly collaborative environments. I love being able to reach across teams and disciplines to identify problems, define scope, and deeply understand how my product contributions connect to the bigger system. To me, done is better than perfect, and I enjoy collecting qualitative feedback and data-driven insights in order to continually iterate and improve on designs.
Currently
I’m a Design Manager at HubSpot leading the design team of the Calling Product Group. At HubSpot, our mission to not just help our customers grow, but to help them grow better. My focus is to grow my team of designers and empower them to help our customers become deeply customer-centric, specifically by enabling world class phone-based customer support solutions for our customers.
Previously
I was the Product Design Lead for the Conversations Product Group at HubSpot for three years, in a player/coach role supporting a team of product designers, and leading design for our Conversations Inbox and Help Desk experiences to help businesses create delightful experiences for their customers by enabling them to have frictionless, omni-channel communication with their audiences.
Prior to that, I worked at HubSpot for four years as an individual contributor on some of HubSpot’s top-of-the-funnel content marketing tools. My aim was to help businesses attract more visitors to their websites and convert more leads. I’ve lead re-designing our CMS from the ground up, and also worked on creating a new product that leverages machine learning to help our users become better at SEO strategy and creating quality content.
Before HubSpot, I was the multimedia and social media specialist at the Chicago History Museum, and my years there were the most pivotal for my interest and growth in design. My role allowed me to wear many hats along the way, including my favorite, the UX hat. From the very start, I was determined to create the best possible experience for the Museum’s audience, by making its digital presence better to use, easier to understand, and a little bit more human.
While studying liberal arts at Boston College, I channeled my creative energy into creating a fashion blog and jewelry brand with a roommate. After undergrad, I joined the Starter League where I studied user experience, visual design, and HTML and CSS under the tutelage of some of Chicago’s most talented designers and developers.
For fun
When I’m not working, I enjoy fashion blogging, making jewelry and upcycling thrifted clothing, creative writing, and binging shows Netflix. I also love to travel and wander around museums, shop for both the latest fashion and unique vintage finds, go to concerts, and add to my massive nail polish collection.